If you are unable to connect your bank account, the issue is usually caused by 3rd party restrictions in your bank's security settings.
Please follow these steps to resolve it:
Log in to your bank's online banking portal.
Navigate to the section on security settings or third-party access. (The exact location may vary by bank.)
Check if there are any restrictions on third-party apps or services connecting to your account.
Disable the restrictions or add our service to a list of authorised apps.
Rest assured that our process uses secure, bank-grade technology. Your user ID and password are instantly encrypted, and Harmoney is only provided read-only access—we cannot make any changes or carry out any transactions.