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Why am I unable to verify my ID?
Why am I unable to verify my ID?
R
Written by Roshni Ruth Jesudoss
Updated over a week ago

Accuracy is key here, the information you enter needs to match the information on your ID perfectly.

  • Full Name: Enter your full name exactly as it appears on your ID, including any middle names.

  • ID Number: Zeros '0' and the letter 'O' can sometimes look alike. Make sure you enter it exactly as it appears on your card

  • Address: If you've moved within the past 90 days, enter your previous address.

You'll have 3 attempts to successfully verify your information.

If you run into any issues, contact us before you use your 3 attempts! We'll help you troubleshoot any glitches and get you verified.

Licence number format

Jurisdiction

Format

Length

ACT

Numeric

Up to 10

NT

Numeric

Up to 10

QLD

Numeric

8 to 9

NSW

Alphanumeric

6 to 8

SA

Alphanumeric

6

TAS

Alphanumeric

6 to 8

VIC

Numeric

Up to 10

WA

Numeric

7

Card number format

Jurisdiction

Format

Length

ACT

Alphanumeric

10

NT

Numeric

6 to 8

QLD

Alphanumeric

10

NSW

Numeric

10

SA

Alphanumeric

9

TAS

Alphanumeric

9

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