An overdue fee is charged if a repayment is not made in full and the account goes into arrears. The fee payable is $20 on each of 6, 36, 66, 96, 120 days after the repayment date, if the account remains outstanding.

The fee will be payable on the borrower's next direct debit date and the borrower will need to make the necessary adjustment to their direct debit or make an additional payment.

Please note that there is a grace period of 7 days from the scheduled repayment date giving customers a chance to pay their arrears before the $20 overdue fee is charged on their account. 

In Australia, borrowers who maintain their regular repayment schedule will be charged no additional fees beyond the one-off Platform Fee.

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