If an event occurs for which you want to apply for repayments to be waived with Payment Protect, you must supply Harmoney with:

  • written notice of the event (this can be done via your borrower dashboard or email to customerservice@harmoney.co.nz);
  • a completed claim form, (this will be sent to you by Harmoney)
  • all documents to support your application for repayment waiver.

The documents required for different events are outlined in the Payment Protect terms. The requirements of each event are set out in the section of the terms document dealing with that event:

  • Section 2: Death
  • Section 3: Terminal illness
  • Section 4: Disability
  • Section 5: Redundancy
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