Payment protect FAQ

Harmoney's Payment Protect repayment waiver is currently available only to New Zealand borrowers.

40 articles in this collection
Written by Ashley Broatch

How Payment Protect works

What is Payment Protect?

Written by Ashley Broatch
Updated over a week ago

How does Payment Protect work?

Written by Ashley Broatch
Updated over a week ago

What exclusions are there to Payment Protect cover?

Exclusions to payment protect

Written by Ashley Broatch
Updated this week

Will the payment protect fee be refunded if I don't use it during the term of the loan?

Not using your Payment Protect service

Written by Ashley Broatch
Updated over a week ago

How do I know if Payment Protect applies to my loan?

Written by Ashley Broatch
Updated over a week ago

What happens if a payment is waived under Payment Protect?

Written by Ashley Broatch
Updated over a week ago

What happens to the Payment Protect fee if I pay off the loan early?

Written by Ashley Broatch
Updated over a week ago

Could I be liable for further costs under Payment Protect?

Written by Ashley Broatch
Updated over a week ago

When can Harmoney refuse a Payment Protect repayment waiver application?

Written by Ashley Broatch
Updated over a week ago

What repayments cannot be waived?

Written by Ashley Broatch
Updated over a week ago

Does my Payment Protect cover me if my loan is extended?

Written by Ashley Broatch
Updated this week

Are there Payment Protect exclusions for pre-existing health conditions or risks?

Written by Ashley Broatch
Updated over a week ago

Can I claim repayment waivers if I am working overseas?

Written by Ashley Broatch
Updated over a week ago

Does Payment Protect cover me while I am travelling overseas?

Written by Ashley Broatch
Updated over a week ago

Can my Payment Protect be cancelled?

Written by Ashley Broatch
Updated over a week ago

Is Payment Protect an insurance product?

Written by Ashley Broatch
Updated over a week ago

What does Payment Protect not cover me for?

Written by Ashley Broatch
Updated over a week ago

If I have income protection insurance do I need Payment Protect?

Written by Ashley Broatch
Updated over a week ago

Who manages the claims process?

Written by Ashley Broatch
Updated over a week ago

Can I claim on Payment Protect if I am in arrears?

Written by Ashley Broatch
Updated over a week ago

What if I make a repayment that later qualifies to be waived?

Written by Ashley Broatch
Updated over a week ago

Can I add Payment Protect to an existing loan?

Written by Ashley Broatch
Updated this week

Can I cancel my Payment Protect at a later date?

Written by Ashley Broatch
Updated over a week ago

Is there a stand-down period before I can make an application to have repayments waived.

Written by Ashley Broatch
Updated over a week ago

Is the cost of Payment Protect refunded to me, if I don't make a repayment waiver during the course of my loan?

Written by Ashley Broatch
Updated over a week ago

Notifying Harmoney

How do I notify Harmoney of an event and apply for a repayment waiver?

Written by Ashley Broatch
Updated over a week ago

What happens if you receive notice of an event on the same day a monthly repayment falls due?

Written by Ashley Broatch
Updated over a week ago

How soon do I have to notify Harmoney so I can have repayments waived?

Written by Ashley Broatch
Updated over a week ago

Supporting documents

How will I know if Harmoney needs more information for my Payment Protect waiver application?

Written by Ashley Broatch
Updated over a week ago

What documents do I need to supply in the case of death?

Written by Ashley Broatch
Updated over a week ago

What documents do I need to supply in case of terminal illness?

Written by Ashley Broatch
Updated over a week ago

What documents do I need to supply in case of disability?

Written by Ashley Broatch
Updated over a week ago

What constitutes a terminal illness?

Written by Ashley Broatch
Updated over a week ago

What constitutes a disability?

Written by Ashley Broatch
Updated over a week ago

What constitutes redundancy?

Written by Ashley Broatch
Updated over a week ago

What documents do I need to supply in case of redundancy?

Written by Ashley Broatch
Updated over a week ago

Co-borrowers

Does Payment Protect apply to a co-borrower?

Written by Ashley Broatch
Updated over a week ago

Does Payment Protect cover my spouse or partner?

Written by Ashley Broatch
Updated over a week ago

How do repayment waivers work for co-borrowers?

Written by Ashley Broatch
Updated over a week ago

Your rights

What are my rights as a Payment Protect customer?

Written by Ashley Broatch
Updated over a week ago