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Advice and answers from the Harmoney Team

Search results for:ID verification

Why do you need to verify my identity?
Verifying your identity is for your protection. ID, passports and licences
What is a ‘valid’ licence or passport?
What we view as a valid form of identification. ID, passports and licences
My ID has failed to upload or cannot be verified. What should I do?
Please check that your ID is current and is not suspended or expired… Accuracy is key here, the information you enter needs to match the information on your ID perfectly
How do I verify my email address?
You can request to have the verification email resent through your account settings
How do I know this service is secure?
Our bank grade technology means your bank user ID and password are instantly encrypted making them unusable
How do you access my bank transaction data?
We use a secure, bank-grade technology that instantly encrypts your bank user ID and password, rendering
LAI number or loan contract number
It will usually look like the following ID: LAI 00000000. ​
I can’t connect my bank for bank account.
Your user ID and password are instantly encrypted, and Harmoney is only provided read-only access—we