Please check that your ID is current and is not suspended or expired.

If your ID is valid, upload a copy of your driver licence or passport and email it to or attach it into our live chat window.

Make sure the copy isĀ 

  • clear;

  • in colour; and

  • includes both front and back (licence only).

Once we receive this information, we should be able to progress you along.

Did this answer your question?