Advice and answers from the Harmoney Team

Search results for:ID verification)

What forms of ID do you accept?

The types of ID (identification) that we accept at Harmoney. ID, passports and licences

Why do you need to verify my identity?

Verifying your identity is for your protection. ID, passports and licences

What is a ‘valid’ licence or passport?

What we view as a valid form of identification. ID, passports and licences

My ID has failed to upload or cannot be verified. What should I do?

What to do when your identification fails to upload or isn't being verified. ID, passports and licences… Please check that your ID is current and is not suspended or expired… If your ID is valid, upload a copy of your driver licence or passport and email it to customerservice

How do I verify my email address?

You can request to have the verification email resent through your account settings

How do I know this service is secure?

Our bank grade technology means your bank user ID and password are instantly encrypted making them unusable

Why does Harmoney store my data and for how long?

addition, Harmoney is also required under Section 50 of the AML/CFT Act to keep identification and verification… Under Section 35F of the Act, Harmoney is required to retain records of verification requests made to… In addition, Harmoney is also required under Section 111 of the Act to keep identification and verification

LAI number or loan contract number

It will usually look like the following ID: LAI 00000000.

My dashboard

you'll see the following: amount due date due days until due date Loan ID