Should Harmoney require further documents or information to assess your waiver application we will notify you.

If you receive notification that further information is required, you must supply that information to Harmoney within 60days of the event occurring, except in the case of death.

In the case of death there is no time limit for supplying Harmoney with written notice of the event.

Once Harmoney has been notified all documents and information must be supplied within 30 days.

If Harmoney does not receive all the documents and information required within the required time frames after the event occurs you will not be entitled to have any repayments waived in respect of the event.

Please contact Harmoney on customerservice@harmoney.co.nz or 0800 427 666, if you need any guidance about:

  • whether you qualify for a repayment waiver in particular circumstances,
  • how to apply for the repayment waiver
  • how the repayment waiver process works.
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