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My address does not show up. What should I do?
My address does not show up. What should I do?

What to do if your address does not appear in the address finder

Monisha Begum avatar
Written by Monisha Begum
Updated over a week ago

The address field can sometimes be tricky and rural/new addresses might not be found by our system or may appear incorrectly.

If you do experience difficulty, you can enter your address manually.

  1. Start to enter your address

  2. Scroll the results, until you reach the bottom of the list

  3. Click "Address not listed? Show more"

  4. Scroll the results, until you reach the bottom of the list

  5. Click "Address not found? Use manual entry"

  6. Enter your address manually

In addition, please provide proof of address by uploading a copy of a utility bill or bank statement. You can send this through to [email protected] or [email protected] or attach it into our live chat window.
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Please note:

  • we only accept addresses that can receive mail delivery; and

  • we do not accept PO Boxes.

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