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My ID has failed to upload or cannot be verified. What should I do?
My ID has failed to upload or cannot be verified. What should I do?

What to do when your identification fails to upload or isn't being verified. ID, passports and licences.

Monisha Begum avatar
Written by Monisha Begum
Updated over a week ago

Please check that your ID is current and is not suspended or expired.

If your ID is valid, upload a copy of your driver licence or passport and email it to [email protected] in NZ or [email protected] in AU.

Make sure the copy is 

  • clear;

  • in colour; and

  • includes both front and back (licence only).

Once we receive this information, we should be able to progress you along.

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