Please check that your ID is current and is not suspended or expired.
Accuracy is key here, the information you enter needs to match the information on your ID perfectly.
Make sure the copy is
clear;
in colour; and
includes both front and back (licence only).
You'll have 3 attempts to successfully verify your information.
If you run into any issues, contact us before you use your 3 attempts. We'll help you troubleshoot any glitches and get you verified.