Please check that your ID is current and is not suspended or expired.
If your ID is valid, upload a copy of your driver licence or passport and email it to customerservice@harmoney.co.nz in NZ or service.au@harmoney.com.au in AU.
Make sure the copy is
clear;
in colour; and
includes both front and back (licence only).
Once we receive this information, we should be able to progress you along.