FAQs
A regularly curated list of the most commonly asked questions by Harmoney customers.
By Grace and 2 others3 authors82 articles
- I have a low credit score. Am I still eligible?Credit scores and eligibility
- My address does not show up. What should I do?What to do if your address does not appear in the address finder
- What is a ‘valid’ licence or passport?What we view as a valid form of identification. ID, passports and licences.
- Why do you need to verify my identity?Verifying your identity is for your protection. ID, passports and licences.
- My ID has failed to upload or cannot be verified. What should I do?What to do when your identification fails to upload or isn't being verified. Passport and driver's license.
- Why do you need to perform a credit check?Credit checks and how they help us to assess your creditworthiness
- Will performing a credit check affect my credit score?How credit checks affect your score
- How do you perform a credit check?
- What is adverse data?Adverse data and its affect on your credit score
- What will you do with my credit file information?Credit checks and our online application
- If I do not give you permission to perform a credit check, can I still continue with my application?Credit check
- When will Harmoney perform a credit check?Credit checks and our online application
- What if I have more than one bank account?For customers providing multiple bank accounts during a quotation.
- How much bank transaction data do you access?Automated bank transaction retrieval, bank login
- Why should I let you retrieve my bank transaction data?Automated bank transactions retrieval, bank login
- How do I know this service is secure?Bank transaction retrieval security
- What is automated bank transaction retrieval and what is it for?Automated bank transactions retrieval, bank login
- How do you access my bank transaction data?How bank transaction data retrieval works
- What is the difference between a liability and an expense?Differences between a liability and an expense
- Is rent a liability?Understanding if rent is a liability
- I own a house with a mortgage. Is it still an asset?Is a mortgage an asset?
- I share assets with my partner. Do I enter the full value of all of our assets or just my share?What to do in the case of joint assets. Shared assets.
- What are ‘expenses’?What are my expenses?
- Getting stuck on the expenses page?Stuck on part 3 of 5 of Financial Details
- What is my ‘income’?Regular income, completing the income page
- Should I include changes to my partner’s income?Expected changes to my income. Changes to partners income.
- Why is it important that my repayment frequency, monthly amounts and interest rates are true and accurate?Making the details accurate
- There is a liability missing. What do I do now?Adding a liability
- Will my interest rate change over time?Interest rate
- Can I change my bank account later on?
- What are “loan terms”?
- How long is my approval valid for?
- What is my interest rate based on?How we calculate interest rates
- How much money will I receive?
- How is my loan end date calculated?Loan end date
- Can I pay off my loan before the set term?Paying off your loan early
- What happens if my loan is not funded?
- Need help with account numbers, codes and references?Completing the debts to consolidate page.
- The interest rate offered to me is not what I expected.How we calculate our interest rates
- Do lenders investing in my loan know who I am?Lenders, funding, investors, access to information.
- Can Harmoney change my interest rate during the term of the loan?Change interest rate.
- Can I change the loan amount after accepting the loan offer?Changing the loan amount after accepting a loan offer.
- Can I cancel the loan?Cooling-off period, cancelling my loan
- Once I am approved how long will it take before I get my money?
- Can you remind me when my direct debit is due to go out?
- What if my direct debit payment falls on a weekend or public holiday? Will I incur any fees?
- What happens if I miss a direct debit payment?
- What happens if I miss my monthly required payment?
- What’s the difference between my required payments and my direct debit payments?
- What if my direct debit falls on a weekend or public holiday? Will I incur any fees?Debits and payments due on public holidays or weekends
- How do I know how much to pay and when?Knowing your loan commitments
- What do I have to repay?Understanding your commitments
- Deferring repaymentsCan I defer my payment that’s due?
- If I am concerned, or something in my financial situation life changes, who do I call?If my financial situation changes, or I'm concerned about making my repayments for any reason, what should I do?
- Can I get help if I suffer hardship?Hardship
- If I pay my loan off early how much interest will I pay?Early repayment. How interest is applied.
- Paying your loan off earlyGetting a payout estimate, closing balance or final statement. Making additional payments. Increasing repayments.
- Increase your repaymentsHow to increase your repayments
- Make additional or voluntary paymentsHow to make additional, extra or voluntary payments
Borrow more
Sometimes you need a little extra financial support to bring your dreams to life. Since you already have a loan with us, we already know you. That means borrowing more is usually simpler, with fewer steps to get started.
- What does “Combine my loans” mean?
- Can I combine non-Harmoney loans?
- What does 'Start a new loan' mean?
- Why am I only being offered the option to ‘combine my loans’?
- Will combining my loans affect my repayments?
- Will starting a ‘New loan’ change my existing loan?
- Can I choose between both options ('Start a new loan' and 'Combine my loans') every time?
- Does combining my loans help with affordability?
- Will combining my loans cost more?
- What if my circumstances have changed?Applying to additional funds.
- Can the loan terms be changed?
- Can my account be terminated?Terminating your account. Account termination.
- What are my rights?Your rights
- Can I withdraw my loan?Withdrawing a loan.
- Who do I contact if I have a dispute?
- I was unsuccessful, can you please tell me why?Why your recent loan may have been unsuccessful or declined