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Who do I contact if I have a dispute?
Who do I contact if I have a dispute?
Monisha Begum avatar
Written by Monisha Begum
Updated over a week ago

In New Zealand if you have any questions or concerns about your loan, please contact us on [email protected] or 0800 427 666.

In Australia if you have any questions or concerns about your loan please contact us on [email protected] or 1300 042 766

We will make every effort to resolve your dispute through our internal dispute resolution process.

In the event you have been through this process and have been unable to resolve your dispute directly with Harmoney, in New Zealand you could contact Financial Services Complaints Ltd (FSCL).

This is an independent and free dispute resolution scheme to which Harmoney has signed up in accordance with the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

In Australia, Harmoney is a member of the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent disputes resolution service that assists individual customers. AFCA can be contacted on 1800 931 678 or at [email protected].

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