In New Zealand if you have any questions or concerns about your loan, please contact us on [email protected] or 0800 427 666.
In Australia if you have any questions or concerns about your loan please contact us on [email protected] or 1300 042 766
We will make every effort to resolve your dispute through our internal dispute resolution process.
In New Zealand, Harmoney is also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. If we cannot agree on how to resolve your issue, you can refer the matter to FSCL by emailing [email protected], calling FSCL on 0800 34 72 57, by contacting the Complaint Investigation Officer, Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington 6145 or by post at PO Box 5967, Wellington 6145. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL
In Australia, Harmoney is a member of an independent external, dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If you are not happy with our proposed resolution, or it takes longer than the maximum time frames (21 calendar days if your matter relates to hardship, a default notice or collections enforcement, or otherwise 30 calendar days) you can lodge a complaint with AFCA. you can refer the matter to AFCA by emailing [email protected], calling AFCA on 1800 931 678, or by post at Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001, Australia. Full details of how to access the AFCA scheme can be obtained on their website www.afca.org.au.