Can I change my repayment frequency later on?
Can you remind me when my direct debit is due to go out?
What if my direct debit payment falls on a weekend or public holiday? Will I incur any fees?
What happens if I miss a direct debit payment?
What happens if I miss my monthly required payment?
What’s the difference between my required payments and my direct debit payments?
What if my direct debit falls on a weekend or public holiday? Will I incur any fees?Debits and payments due on public holidays or weekends
How do I know how much to pay and when?Knowing your loan commitments
What do I have to repay?Understanding your commitments
Deferring repaymentsCan I defer my payment that’s due?
If I am concerned, or something in my financial situation life changes, who do I call?If my financial situation changes, or I'm concerned about making my repayments for any reason, what should I do?
Can I get help if I suffer hardship?Hardship
If I pay my loan off early how much interest will I pay?Early repayment. How interest is applied.
Paying your loan off earlyGetting a payout estimate, closing balance or final statement. Making additional payments. Increasing repayments.
How do I pay out my loan in full?Paying out your loan. Getting a payout estimate, closing balance or final statement.
Increase your repaymentsHow to increase your repayments
Make additional or voluntary paymentsHow to make additional, extra or voluntary payments