FAQs

A regularly curated list of the most commonly asked questions by Harmoney customers.

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90 articles in this collection
Written by Ashley Broatch and Bianca Lopez
Getting to know you

My address does not show up. What should I do?

What to do if your address does not appear in the address finder
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Written by Ashley Broatch
Updated this week

What forms of I.D. do you accept?

The types of I.D. (identification) that we accept at Harmoney. ID, passports and licences.
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Written by Ashley Broatch
Updated this week

What is a ‘valid’ licence or passport?

What we view as a valid form of identification. ID, passports and licences.
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Written by Ashley Broatch
Updated over a week ago

Why do you need to verify my identity?

Verifying your identity is for your protection. ID, passports and licences.
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Written by Ashley Broatch
Updated this week

My I.D. has failed to upload or cannot be verified. What should I do?

What to do when your identification fails to upload or isn't being verified. ID, passports and licences.
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Written by Ashley Broatch
Updated this week

Why do you need to perform a credit check?

Credit checks and how they help us to assess your creditworthiness
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Written by Ashley Broatch
Updated this week

Will performing a credit check affect my credit score?

How credit checks affect your score
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Written by Ashley Broatch
Updated over a week ago

How do you perform a credit check?

Credit checks, credit files, credit reports, credit history
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Written by Ashley Broatch
Updated this week

I have a low credit score. Am I still eligible?

Credit scores and eligibility
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Written by Ashley Broatch
Updated this week

What is adverse data?

Adverse data and its affect on your credit score
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Written by Ashley Broatch
Updated this week

What will you do with my credit file information?

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Written by Ashley Broatch
Updated over a week ago

If I do not give you permission to perform a credit check, can I still continue with my application?

Credit checks and our online application
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Written by Ashley Broatch
Updated over a week ago

When will Harmoney perform a credit check?

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Written by Ashley Broatch
Updated over a week ago

I am self employed - what documentation do I need to provide?

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Written by Ashley Broatch
Updated over a week ago
Understanding your finances

What is automated income verification and what is it for?

Income automation, automated statement retrieval, bank login
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Written by Ashley Broatch
Updated over a week ago

Why should I provide online bank statements?

Income automation, automated statement retrieval, bank login
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Written by Ashley Broatch
Updated over a week ago

How do I know this service is secure?

Income automation security
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Written by Ashley Broatch
Updated over a week ago

How do you access my bank statements?

How automated income verification works
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Written by Ashley Broatch
Updated over a week ago

Can I add more than one bank account?

Income goes into another bank account. Adding another bank
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Written by Ashley Broatch
Updated over a week ago

How do you know about my debts?

Sourcing your debts. Finding your debts.
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Written by Ashley Broatch
Updated over a week ago

What is a liability?

Learning about liabilities or debts
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Written by Ashley Broatch
Updated over a week ago

What is the difference between a liability and an expense?

Differences between a liability and an expense
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Written by Ashley Broatch
Updated over a week ago

Is rent a liability?

Understanding if rent is a liability
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Written by Ashley Broatch
Updated over a week ago

I own a house with a mortgage. Is it still an asset?

Is a mortgage an asset?
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Written by Ashley Broatch
Updated over a week ago

What is an asset?

Assets
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Written by Ashley Broatch
Updated over a week ago

I share assets with my partner. Do I enter the full value of all of our assets or just my share?

What to do in the case of joint assets. Shared assets.
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Written by Ashley Broatch
Updated over a week ago

What are ‘expenses’?

What are my expenses?
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Written by Ashley Broatch
Updated over a week ago

I share expenses with my partner. Do I enter only my share, or all expenses?

What to do in the case of joint expenses. Shared expenses.
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Written by Ashley Broatch
Updated over a week ago

Getting stuck on the expenses page?

Stuck on part 3 of 5 of Financial Details
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Written by Ashley Broatch
Updated over a week ago

What is my ‘income’?

Regular income, completing the income page
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Written by Ashley Broatch
Updated over a week ago

Why is my regular income not showing on my bank statement?

Income not showing, not picking up my income
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Written by Ashley Broatch
Updated over a week ago

Should I include changes to my partner’s income?

Expected changes to my income. Changes to partners income.
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Written by Ashley Broatch
Updated over a week ago

Why is it important that the my repayment frequency, monthly amounts and interest rates are true and accurate?

Making the details accurate
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Written by Ashley Broatch
Updated over a week ago
Getting your money

What are “loan terms”?

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Written by Ashley Broatch
Updated this week

Will my loan be automatically approved?

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Written by Ashley Broatch
Updated this week

What is my risk grade and how does it affect my interest rate?

Risk grades & interest rates
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Written by Ashley Broatch
Updated this week

How long is my approval valid for?

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Written by Ashley Broatch
Updated over a week ago

What is my interest rate based on?

How we calculate interest rates
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Written by Ashley Broatch
Updated over a week ago

Will my interest rate change over time?

Top Up, reducing my interest rate
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Written by Ashley Broatch
Updated this week

How much money will I receive?

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Written by Ashley Broatch
Updated this week

The interest rate offered to me is not what I expected.

How we calculate our interest rates
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Written by Ashley Broatch
Updated over a week ago

How is my loan end date calculated?

Loan end date
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Written by Ashley Broatch
Updated this week

Can I pay off my loan before the set term?

Paying off your loan early
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Written by Ashley Broatch
Updated this week

What happens if my loan is not funded?

Loan not funded. Full funding.
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Written by Ashley Broatch
Updated this week

Can I change my repayment amount and schedule?

Repayment amounts, repayment schedule and frequency
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Written by Ashley Broatch
Updated this week

Need help with account numbers, codes and references?

Completing the debts to consolidate page.
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Written by Ashley Broatch
Updated over a week ago

Where can I find Australian BPay biller codes or BSB and account numbers?

BPAY code, biller code
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Written by Ashley Broatch
Updated over a week ago

How long will it take to get fully funded?

Getting funded
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Written by Ashley Broatch
Updated over a week ago

What is ‘in funding’?

In funding
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Written by Ashley Broatch
Updated over a week ago

Do lenders investing in my loan know who I am?

Lenders, funding, investors, access to information.
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Written by Ashley Broatch
Updated this week

Can Harmoney change my interest rate once the loan is funded?

Change interest rate.
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Written by Ashley Broatch
Updated this week

Can I withdraw my loan once it has been funded if I change my mind?

Withdrawing a loan
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Written by Ashley Broatch
Updated over a week ago

Can I change the loan amount after its listed in the marketplace?

Changing the amount you want to borrow
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Written by Ashley Broatch
Updated over a week ago

Can I cancel the loan?

Cooling-off period, cancelling my loan
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Written by Ashley Broatch
Updated this week
Your repayments

What if my direct debit falls on a weekend or public holiday? Will I incur any fees?

Debits and payments due on public holidays or weekends
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Written by Ashley Broatch
Updated over a week ago

How do I know how much to pay and when?

Knowing your loan commitments
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Written by Ashley Broatch
Updated over a week ago

What do I have to repay?

Understanding your commitments
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Written by Ashley Broatch
Updated this week

Deferring repayments

Can I defer my payment that’s due?
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Written by Ashley Broatch
Updated over a week ago

When will I be charged for a late fee?

Overdue fees or late fees
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Written by Ashley Broatch
Updated this week

If I am concerned, or something in my financial situation life changes, who do I call?

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Written by Ashley Broatch
Updated this week

Can I get help if I suffer hardship?

Hardship
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Written by Ashley Broatch
Updated this week

If I pay my loan off early how much interest will I pay?

Early repayment. How interest is applied.
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Written by Ashley Broatch
Updated over a week ago

Paying your loan off early

Getting a payout estimate, closing balance or final statement. Making additional payments. Increasing repayments.
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Written by Ashley Broatch
Updated over a week ago

How do I pay out my loan in full?

Paying out your loan. Getting a payout estimate, closing balance or final statement.
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Written by Bianca Lopez
Updated over a week ago

Increase your repayments

How to increase your repayments
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Written by Ashley Broatch
Updated over a week ago

Make additional or voluntary payments

How to make additional, extra or voluntary payments
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Written by Ashley Broatch
Updated over a week ago