FAQs

How long does this process take?

How long to complete the process and receive an outcome

Written by Ana Wedlock
Updated over a week ago

Debt Consolidation - what is it, and is it right for you?

If you’re looking to jump start your finances, debt consolidation could help get you on a path to financial freedom.

Written by Ana Wedlock
Updated over a week ago

Why do you need to know my loan purpose?

Understanding why we need to know the reason for your loan

Written by Ana Wedlock
Updated over a week ago

Why do you need to know my goal when I go for a debt consolidation loan?

Loan goals

Written by Ana Wedlock
Updated over a week ago

What is debt consolidation?

Understanding debt consolidation

Written by Ana Wedlock
Updated over a week ago

Why should you consider a debt consolidation loan?

Why debt consolidation?

Written by Ana Wedlock
Updated over a week ago

How do I sign up as a lender?

Become a lender

Written by Ana Wedlock
Updated over a week ago

My address does not show up. What should I do?

What to do if your address does not appear in the address finder

Written by Ana Wedlock
Updated over a week ago

What forms of ID do you accept?

The types of ID (identification) that we accept at Harmoney. ID, passports and licences.

Written by Ana Wedlock
Updated over a week ago

What is a ‘valid’ licence or passport?

What we view as a valid form of identification. ID, passports and licences.

Written by Ana Wedlock
Updated over a week ago

Why do you need to verify my identity?

Verifying your identity is for your protection. ID, passports and licences.

Written by Ana Wedlock
Updated over a week ago

My ID has failed to upload or cannot be verified. What should I do?

What to do when your identification fails to upload or isn't being verified. ID, passports and licences.

Written by Ana Wedlock
Updated over a week ago

Why do you need to perform a credit check?

Credit checks and how they help us to assess your creditworthiness

Written by Ana Wedlock
Updated over a week ago

Will performing a credit check affect my credit score?

How credit checks affect your score

Written by Ana Wedlock
Updated over a week ago

How do you perform a credit check?

Credit checks, credit files, credit reports, credit history

Written by Ana Wedlock
Updated over a week ago

I have a low credit score. Am I still eligible?

Credit scores and eligibility

Written by Ana Wedlock
Updated over a week ago

What is adverse data?

Adverse data and its affect on your credit score

Written by Ana Wedlock
Updated over a week ago

What will you do with my credit file information?

Written by Ana Wedlock
Updated over a week ago

If I do not give you permission to perform a credit check, can I still continue with my application?

Credit checks and our online application

Written by Ana Wedlock
Updated over a week ago

When will Harmoney perform a credit check?

Written by Ana Wedlock
Updated over a week ago

I am self employed - what documentation do I need to provide?

Written by Ana Wedlock
Updated over a week ago

What is automated income verification and what is it for?

Income automation, automated statement retrieval, bank login

Written by Ana Wedlock
Updated over a week ago

How much information do you access?

Income automation, automated statement retrieval, bank login

Written by Vikram Kamboj
Updated over a week ago

Why should I provide online bank statements?

Income automation, automated statement retrieval, bank login

Written by Ana Wedlock
Updated over a week ago

How do I know this service is secure?

Income automation security

Written by Ana Wedlock
Updated over a week ago

How do you access my bank statements?

How automated income verification works

Written by Ana Wedlock
Updated over a week ago

Can I add more than one bank account?

Income goes into another bank account. Adding another bank

Written by Ana Wedlock
Updated over a week ago

How do you know about my debts?

Sourcing your debts. Finding your debts.

Written by Ana Wedlock
Updated over a week ago

What is a liability?

Learning about liabilities or debts

Written by Ana Wedlock
Updated over a week ago

What is the difference between a liability and an expense?

Differences between a liability and an expense

Written by Ana Wedlock
Updated over a week ago

Is rent a liability?

Understanding if rent is a liability

Written by Ana Wedlock
Updated over a week ago

I own a house with a mortgage. Is it still an asset?

Is a mortgage an asset?

Written by Ana Wedlock
Updated over a week ago

What is an asset?

Assets

Written by Ana Wedlock
Updated over a week ago

I share assets with my partner. Do I enter the full value of all of our assets or just my share?

What to do in the case of joint assets. Shared assets.

Written by Ana Wedlock
Updated over a week ago

What are ‘expenses’?

What are my expenses?

Written by Ana Wedlock
Updated over a week ago

I share expenses with my partner. Do I enter only my share, or all expenses?

What to do in the case of joint expenses. Shared expenses.

Written by Ana Wedlock
Updated over a week ago

Getting stuck on the expenses page?

Stuck on part 3 of 5 of Financial Details

Written by Ana Wedlock
Updated over a week ago

What is my ‘income’?

Regular income, completing the income page

Written by Ana Wedlock
Updated over a week ago

Why is my regular income not showing on my bank statement?

Income not showing, not picking up my income

Written by Ana Wedlock
Updated over a week ago

Should I include changes to my partner’s income?

Expected changes to my income. Changes to partners income.

Written by Ana Wedlock
Updated over a week ago

Why is it important that the my repayment frequency, monthly amounts and interest rates are true and accurate?

Making the details accurate

Written by Ana Wedlock
Updated over a week ago

Can I change my bank account later on?

Written by Vikram Kamboj
Updated over a week ago

What are “loan terms”?

Written by Ana Wedlock
Updated over a week ago

Will my loan be automatically approved?

Written by Ana Wedlock
Updated over a week ago

How long is my approval valid for?

Written by Ana Wedlock
Updated over a week ago

What is my interest rate based on?

How we calculate interest rates

Written by Ana Wedlock
Updated over a week ago

Will my interest rate change over time?

Top Up, reducing my interest rate

Written by Ana Wedlock
Updated over a week ago

How much money will I receive?

Written by Ana Wedlock
Updated over a week ago

The interest rate offered to me is not what I expected.

How we calculate our interest rates

Written by Ana Wedlock
Updated over a week ago

How is my loan end date calculated?

Loan end date

Written by Ana Wedlock
Updated over a week ago

Can I pay off my loan before the set term?

Paying off your loan early

Written by Ana Wedlock
Updated over a week ago

What happens if my loan is not funded?

Loan not funded. Full funding.

Written by Ana Wedlock
Updated over a week ago

Can I change my repayment amount and schedule?

Repayment amounts, repayment schedule and frequency

Written by Ana Wedlock
Updated over a week ago

Need help with account numbers, codes and references?

Completing the debts to consolidate page.

Written by Ana Wedlock
Updated over a week ago

Where can I find Australian BPay biller codes or BSB and account numbers?

BPAY code, biller code

Written by Ana Wedlock
Updated over a week ago

How long will it take to get the money?

Getting funded

Written by Ana Wedlock
Updated over a week ago

What is ‘in funding’?

In funding

Written by Ana Wedlock
Updated over a week ago

Do lenders investing in my loan know who I am?

Lenders, funding, investors, access to information.

Written by Ana Wedlock
Updated over a week ago

Can Harmoney change my interest rate during the term of the loan?

Change interest rate.

Written by Ana Wedlock
Updated over a week ago

Can I withdraw my loan once it has been funded if I change my mind?

Withdrawing a loan

Written by Ana Wedlock
Updated over a week ago

Can I change the loan amount after its submitted for funding?

Changing the amount you want to borrow

Written by Ana Wedlock
Updated over a week ago

Can I cancel the loan?

Cooling-off period, cancelling my loan

Written by Ana Wedlock
Updated over a week ago

How do I download a statement of my loan transactions?

Downloading transaction statements

Written by Ana Wedlock
Updated over a week ago

‘Invalid date remain’

What does ‘Invalid date remain’ mean when my loan is in funding?

Written by Ana Wedlock
Updated over a week ago

LAI number or loan contract number

Where to find your LAI or loan contract number

Written by Ana Wedlock
Updated over a week ago

Where can I get information about my loan?

Written by Ana Wedlock
Updated over a week ago

Can I change my repayment frequency later on?

Written by Vikram Kamboj
Updated over a week ago

Can you remind me when my direct debit is due to go out?

Written by Vikram Kamboj
Updated over a week ago

What if my direct debit payment falls on a weekend or public holiday? Will I incur any fees?

Written by Vikram Kamboj
Updated over a week ago

What happens if I miss a direct debit payment?

Written by Vikram Kamboj
Updated over a week ago

What happens if I miss my monthly required payment?

Written by Vikram Kamboj
Updated over a week ago

Can I make additional or voluntary payments?

Written by Vikram Kamboj
Updated over a week ago

What’s the difference between my required payments and my direct debit payments?

Written by Vikram Kamboj
Updated over a week ago

What if my direct debit falls on a weekend or public holiday? Will I incur any fees?

Debits and payments due on public holidays or weekends

Written by Ana Wedlock
Updated over a week ago

How do I know how much to pay and when?

Knowing your loan commitments

Written by Ana Wedlock
Updated over a week ago

What do I have to repay?

Understanding your commitments

Written by Ana Wedlock
Updated over a week ago

Deferring repayments

Can I defer my payment that’s due?

Written by Ana Wedlock
Updated over a week ago

When will I be charged for a late fee?

Overdue fees or late fees. Missed payment. Cannot make payment in full.

Written by Ana Wedlock
Updated over a week ago

If I am concerned, or something in my financial situation life changes, who do I call?

If my financial situation changes, or I'm concerned about making my repayments for any reason, what should I do?

Written by Ana Wedlock
Updated over a week ago

Can I get help if I suffer hardship?

Hardship

Written by Ana Wedlock
Updated over a week ago

If I pay my loan off early how much interest will I pay?

Early repayment. How interest is applied.

Written by Ana Wedlock
Updated over a week ago

Paying your loan off early

Getting a payout estimate, closing balance or final statement. Making additional payments. Increasing repayments.

Written by Ana Wedlock
Updated over a week ago

How do I pay out my loan in full?

Paying out your loan. Getting a payout estimate, closing balance or final statement.

Written by Ana Wedlock
Updated over a week ago

Increase your repayments

How to increase your repayments

Written by Ana Wedlock
Updated over a week ago

Make additional or voluntary payments

How to make additional, extra or voluntary payments

Written by Ana Wedlock
Updated over a week ago

How do I do a joint quote?

Adding a partner to your quote. Co-borrower. Co borrower

Written by Ana Wedlock
Updated over a week ago

Experiencing a blank page in the process

Blank page

Written by Ana Wedlock
Updated over a week ago

Will this change my payment date?

Apply to top up your loan

Written by Ana Wedlock
Updated over a week ago

Harmoney Top Up

What is a Harmoney Top Up loan?

Written by Ana Wedlock
Updated over a week ago

Why do I have to get a new loan?

Top up, topping up your loan

Written by Ana Wedlock
Updated over a week ago

Applying for a Top Up

How can I apply for a Top Up?

Written by Ana Wedlock
Updated over a week ago

Does the co-borrower have to be included in my new topped up loan?

Applying to top up your loan

Written by Ana Wedlock
Updated over a week ago

What is Harmoney’s Top Up criteria?

Top Up eligibility. Qualifying for a Top Up.

Written by Ana Wedlock
Updated over a week ago

What term will apply?

Apply to top up your loan

Written by Ana Wedlock
Updated over a week ago

My Top Up loan got funded today. How long until my dashboard shows my new loan details?

Top Up funding

Written by Ana Wedlock
Updated over a week ago

What fees will there be?

Apply to top up your loan

Written by Ana Wedlock
Updated over a week ago

Unsuccessful Top Up

If my Top Up is unsuccessful, what happens to my existing loan?

Written by Ana Wedlock
Updated over a week ago

Will my interest rate change?

Apply to top up your loan

Written by Ana Wedlock
Updated over a week ago

What if my circumstances have changed?

Applying to top you your loan

Written by Ana Wedlock
Updated over a week ago

Can my account be terminated?

Terminating your account. Account termination.

Written by Ana Wedlock
Updated over a week ago

Can the loan terms be changed?

Written by Ana Wedlock
Updated over a week ago

What are my rights?

Your rights

Written by Ana Wedlock
Updated over a week ago

Can I withdraw my loan?

Withdrawing a loan.

Written by Ana Wedlock
Updated over a week ago

Who do I contact if I have a dispute?

Written by Ana Wedlock
Updated over a week ago

Equifax, Centrix and credit bureaux - who are they and what do they do?

Credit reporting agencies. Credit reporters

Written by Ana Wedlock
Updated over a week ago

I was unsuccessful, can you please tell me why?

Why your recent loan may have been unsuccessful or declined

Written by Ana Wedlock
Updated over a week ago