FAQs

A regularly curated list of the most commonly asked questions by Harmoney customers.

Ana Wedlock avatar
91 articles in this collection
Written by Ana Wedlock
Getting to know you

My address does not show up. What should I do?

What to do if your address does not appear in the address finder
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What forms of I.D. do you accept?

The types of I.D. (identification) that we accept at Harmoney. ID, passports and licences.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is a ‘valid’ licence or passport?

What we view as a valid form of identification. ID, passports and licences.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Why do you need to verify my identity?

Verifying your identity is for your protection. ID, passports and licences.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

My I.D. has failed to upload or cannot be verified. What should I do?

What to do when your identification fails to upload or isn't being verified. ID, passports and licences.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Why do you need to perform a credit check?

Credit checks and how they help us to assess your creditworthiness
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Will performing a credit check affect my credit score?

How credit checks affect your score
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do you perform a credit check?

Credit checks, credit files, credit reports, credit history
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

I have a low credit score. Am I still eligible?

Credit scores and eligibility
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is adverse data?

Adverse data and its affect on your credit score
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What will you do with my credit file information?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

If I do not give you permission to perform a credit check, can I still continue with my application?

Credit checks and our online application
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

When will Harmoney perform a credit check?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

I am self employed - what documentation do I need to provide?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago
Understanding your finances

What is automated income verification and what is it for?

Income automation, automated statement retrieval, bank login
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Why should I provide online bank statements?

Income automation, automated statement retrieval, bank login
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do I know this service is secure?

Income automation security
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do you access my bank statements?

How automated income verification works
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I add more than one bank account?

Income goes into another bank account. Adding another bank
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do you know about my debts?

Sourcing your debts. Finding your debts.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is a liability?

Learning about liabilities or debts
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is the difference between a liability and an expense?

Differences between a liability and an expense
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Is rent a liability?

Understanding if rent is a liability
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

I own a house with a mortgage. Is it still an asset?

Is a mortgage an asset?
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is an asset?

Assets
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

I share assets with my partner. Do I enter the full value of all of our assets or just my share?

What to do in the case of joint assets. Shared assets.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What are ‘expenses’?

What are my expenses?
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

I share expenses with my partner. Do I enter only my share, or all expenses?

What to do in the case of joint expenses. Shared expenses.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Getting stuck on the expenses page?

Stuck on part 3 of 5 of Financial Details
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is my ‘income’?

Regular income, completing the income page
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Why is my regular income not showing on my bank statement?

Income not showing, not picking up my income
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Should I include changes to my partner’s income?

Expected changes to my income. Changes to partners income.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Why is it important that the my repayment frequency, monthly amounts and interest rates are true and accurate?

Making the details accurate
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago
Getting your money

What are “loan terms”?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Will my loan be automatically approved?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is my risk grade and how does it affect my interest rate?

Risk grades & interest rates
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How long is my approval valid for?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is my interest rate based on?

How we calculate interest rates
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Will my interest rate change over time?

Top Up, reducing my interest rate
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How much money will I receive?

Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

The interest rate offered to me is not what I expected.

How we calculate our interest rates
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How is my loan end date calculated?

Loan end date
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I pay off my loan before the set term?

Paying off your loan early
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What happens if my loan is not funded?

Loan not funded. Full funding.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I change my repayment amount and schedule?

Repayment amounts, repayment schedule and frequency
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Need help with account numbers, codes and references?

Completing the debts to consolidate page.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Where can I find Australian BPay biller codes or BSB and account numbers?

BPAY code, biller code
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How long will it take to get fully funded?

Getting funded
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What is ‘in funding’?

In funding
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Do lenders investing in my loan know who I am?

Lenders, funding, investors, access to information.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can Harmoney change my interest rate once the loan is funded?

Change interest rate.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I withdraw my loan once it has been funded if I change my mind?

Withdrawing a loan
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I change the loan amount after its submitted for funding?

Changing the amount you want to borrow
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I cancel the loan?

Cooling-off period, cancelling my loan
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago
Your repayments

What if my direct debit falls on a weekend or public holiday? Will I incur any fees?

Debits and payments due on public holidays or weekends
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do I know how much to pay and when?

Knowing your loan commitments
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

What do I have to repay?

Understanding your commitments
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Deferring repayments

Can I defer my payment that’s due?
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

When will I be charged for a late fee?

Overdue fees or late fees. Missed payment. Cannot make payment in full.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

If I am concerned, or something in my financial situation life changes, who do I call?

If my financial situation changes, or I'm concerned about making my repayments for any reason, what should I do?
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Can I get help if I suffer hardship?

Hardship
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

If I pay my loan off early how much interest will I pay?

Early repayment. How interest is applied.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Paying your loan off early

Getting a payout estimate, closing balance or final statement. Making additional payments. Increasing repayments.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

How do I pay out my loan in full?

Paying out your loan. Getting a payout estimate, closing balance or final statement.
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Increase your repayments

How to increase your repayments
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago

Make additional or voluntary payments

How to make additional, extra or voluntary payments
Ana Wedlock avatar
Written by Ana Wedlock
Updated over a week ago